Greenbank View Booking Conditions

1. The Booking
The signing of the booking form constitutes acceptance of these terms by the client. The booking conditions will apply if for some reason the booking has not been completed e.g. a late booking by telephone. Following the receipt of the booking form and appropriate payment, confirmation of reservation will be sent.

2. Deposit/Payment Procedure
A non-refundable deposit of £50 is payable upon booking. The balance of the total holiday cost is payable six weeks prior to the start of your holiday. Bookings within six weeks of arrival require full payment.

3. Cancellation
If the client does not pay the balance fee at the prescribed time, we reserve the right to cancel the booking. In this event the deposit will be forfeited. If the client cancels after the booking is confirmed (notification of which must be given in writing) the full amount of rent is payable, unless the property can be re-let. If we are able to re-let your accommodation (and we shall make every effort to do so) all monies paid will be refunded, less the deposit. You are advised to take out holiday cancellation insurance.

4. Changes or Cancellation by Owner
Whenever possible all changes will be advised to you without delay. Should circumstances beyond our control require us to cancel a booking, we will, where possible, make alternative arrangements. Should these prove unacceptable and once instructions have been received in writing from you, you will receive a refund of all monies paid.

5. Disclaimer
We are not responsible for any deaths, illness or loss or damage to property including motor vehicle or to that of any guest, however caused.

6. Complaints
We will always do our best to ensure that the cottage is clean and tidy upon arrival of guests, it is essential however that any defect or shortage is reported to us immediately, in order that the problem can be solved as quickly as possible. Should any problems arise while you are here, we would appreciate being advised by you immediately. Emergency contact details are available in the house. We ask our guests to leave the accommodation in a clean and tidy condition, and to pay for or replace any loss or damage incurred during their stay.

7. Arrivals
The property is available from 3.00pm on the day of arrival and must be vacated by 10.30am on the day of departure. We will notify you of key pick up arrangements; please leave in the same location.

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Mike and Judy Rawlins - The Warren - Warren Park - West Hill - EX11 1TN
tel 01404 812309 email info@greenbankview.co.uk

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